Help Center
Welcome to our Client Help Center, your go-to destination for understanding our process, policies, and everything that helps make your photography experience effortless and enjoyable.
Getting Started
Learn what to expect as you begin your journey with us.
- How to book your event or session
- What to Expect After Booking
- Communication & Response Times
- Payment, Retainer & Scheduling Policy
- Rescheduling Policy
- Cancellation Policy
- Travel & Destination Coverage
- Gift Certificates & Credits
Before Your Event or Session
Everything you need to feel prepared and confident.
- What to Expect on Your Event or Session Day
- What happens if it rains? (Weather Policy)
- What to Wear & Styling Tips
- Hair, Makeup & Preparation Guide
- Choosing a Location or Venue
- Arrival & Timing Tips
- Who Can Join the Event or Session?
- Vendor Collaboration Guidelines
- Venue Access & Permit Information
After Your Event or Session
Understand what happens once the camera is packed up.
- Image Curation & Selection Process
- Do I Get to See All the Photos?
- Editing, Retouching & Color Grading Policy
- What if I Don’t Like the Editing?
- Gallery Delivery & Download Instructions
- Print Ordering Guide
- Product & Album Ordering Timeline
- Archiving & Backup Policy
- Re-Editing or Revision Requests
Payments & Policies
Clear and transparent information on studio terms.
- Payment Plans & Options
- Refund & Cancellation Policy
- Late Payment Policy
- Sales Tax & Additional Fees
- Studio Credit Expiration Policy
- Discounts, Promotions & Referral Rewards
Artwork & Products
Your guide to the tangible side of your photography experience.
- Why We Focus on Printed Artwork
- The Image Reveal & Ordering Session
- Album Design Process
- Framing & Wall Art Options
- Album & Print Care Guide
- Shipping, Delivery & Damage Policy
Support & Troubleshooting
Quick answers and solutions to common questions.
- How to Access Your Online Gallery
- How to Download & Share Your Photos
- How to Order Prints or Wall Art
- Album Proofing & Approval Steps
- Gallery Expiration & Extensions
- Reporting a Print or Shipping Issue
- Contact & Support Options
Learn & Explore
Dive deeper into our philosophy and photography education.
- Why We Don’t Deliver RAW Photos
- The Value of Professional Editing
- How to Get the Most Out of Your Event or Session
- Behind the Scenes: Our Editing Workflow
- How to Leave a Review
- Preferred Vendor List
- Rain Backup Locations
- Client Referral Program
Still have a question?
Just reach out to us below with your question, and we will answer it promptly.